Verizon frustration!

Okay, this is not related to libraries, but I just had to vent some. Verizon has some great products - I love the Fios tv & internet and I've had some good experiences so far with verizon cell (I was an Alltel customer before). HOWEVER, they have some of the worst customer service I've seen in a while Excepting the person who came out to install my FIOS - he was great).

I have wasted more time on the phone, being transferred from dept. to dept. than I ever dreamed possible. Every company's account I had transferred from my old address to my new address smoothly with no problems - except for Verizon. First they disconnected my internet & phone accounts 2 weeks early -- that took a bunch of phone calls to clear up. I was very frustrated back then! I thought that after a final phone call back in September that everything was finally straightened out, and that all my verizon accounts would be on the same bill --wrong. I just received today my 2 verizon bills (one for the cell and one for my FIOS). Things are still not right for my FIOS account- wrong mailing address, shows I have a landline that was disconnected back at the old address, 2 months of bills...aaargh! I can accept the billing a month in advance - not a big deal. However I've been trying to pay a bill for nearly 2 hours, and I'm currently on hold to speak to my 5th customer service rep. All I want is a temporary PIN to access my FIOS account online (I've given up with the idea of combining my accounts onto 1 bill until they finally get straight my FIOS account). You see, online they want a phone number to call with a temporary PIN - and I don't have the phone number that they show as attached to the account! So, option number 2 is to have a temporary PIN mailed to you...you guessed it - they have the wrong address. Now person number 3? has fixed my account address, and he recommended that I be transferred to another dept. to get the temporary PIN over the phone since the temporary PIN was probably automatically generated already to go to the old/incorrect address. Person number 4 turned out to be an entirely wrong dept. He couldn't help me, so I'm on hold for person number 5. When speaking to person number 4, I finally said that at this point can you simply attach my verizon cell phone number to my FIOS account so that maybe I can use the automated temporary PIN feature that would be phoned to the number attached to the account -- nope, he was the wrong dept. and he can't do that.

I'm about to hang up and give up for today. Moving from 1 address to another should not take multiple phone calls and nearly 10 different customer reps to get right (combining back in September and now)! Okay, that was my vent - Verizon has great products, but their dept.'s clearly have communication issues. I have just hung up and given up for today trying to get a temporary PIN. I dread trying to wade through their phone/voice system when I try again tomorrow. :(